Webinar: Multimethod Modeling with a Customer Satisfactions Scenario


The benefits of multimethod modeling take center stage as we build a Customer Satisfaction Model, which includes, service interruptions, downtime, and processing time. Also built into the model are varying levels of customer satisfaction based on performance and word of mouth factors.

Webinar objectives:

  • Demonstrate the benefits of multimethod modeling: increase efficiency vs. a single paradigm or other mathematical modeling, increase level of detail without unnecessary workarounds.
  • Use multimethod modeling approach to solve business challenges: use multimethod modeling approach to solve business challenges, resource management and utilization optimization.
  • Build simulation experiments to gain insight into decision-making and “what-if” opportunities

Additional materials:

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