Business Process Modeling and Efficiency Improvement through an Agent-Based Approach Dario RUSSO, Franco PASSACANTANDO, Luigi GEPPERT, Luigi MANCA

This paper describes the results of a practical experience of business process improvement and change. the business modeling approach, carried out through an agent-based model, has been applied to an operational process with the aim to reduce the overlapping of the operational phases and to improve the time-efficiency. Simulation outcomes and results are discussed.
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